Return Policy

Return and Refunds Policy for POWER MONKEY EVENTS:

If you cancel your participation in a Clinic 30 days or more before the start date of the Clinic:
90% refund of registration fees OR credit transferable for up to a year. 
If you cancel your participation in a Clinic within 30 days before the start date of the Clinic:
50% refund of registration fees. 

Return and Refunds Policy for Products:

RING THING return policy:

Power Monkey Fitness is happy to accept Ring Thing returns within 30 days of the date of purchase.

If you ordered any other product:

We are sorry but Power Monkey Fitness cannot accept returns on other products.

If your return is related to the Monkey Method App:

We follow Apple’s return policy for Apple product users and Google’s return policy for Android users. Please refer to their respective policies for returns and refunds for more information. Apple policies can be found here: https://www.apple.com/legal/internet-services/itunes/us/terms.html  and Google policies can be found here: https://play.google.com/intl/en-us_us/about/play-terms.html 

Additional Return Information:

 Please note: Customers are responsible for return shipping fees. All merchandise must be in the same condition it was received, with all original parts. 

Please write the address clearly on your package before bringing it to the courier of your choice and send to the following address: 

Solace New York

Attn: Power Monkey Fitness

38 E 32nd St

New York, NY 10016

In your order, be sure to include a slip with your full name, order number, a preferred method of contact (email and phone) and mark “RETURN”. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

Refund Processing:

The refund will be applied to the credit card or another method of payment initially used to make the purchase. Please note that it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement (up to 30 days for internationally-issued cards). 

How can I contact Power Monkey for additional assistance?

If you need help with your order please feel free to email us at info@powermonkeyfitness.com.

I received Damaged, Defective, or Wrong Item(s), what do I do?

If you believe you have received a defective product please email us immediately at info@powermonkeyfitness.com.